FAQ

Shipping:
Free shipping on orders of $75+. Candles are handmade to order. For smaller orders, we estimate shipping within one week and for larger orders, one-two weeks. Wholesale orders have an estimated turn around time of two-four weeks. If you need your order to be received by a specific date, please reach out to us before you place your order to see if we can accommodate that timeline.

Returns:
We want every customer to love their finished product. If you are dissatisfied with any product that you've received, please reach out to us via our contact form as soon as possible. All custom order sales are final, but if the item has not been customized, a refund can be processed after the item has been returned to us in its original condition. Please allow 7 days for processing after the day it has received by us.

International Shipping:
At this time we do not ship internationally, but we hope to one day. Stay tuned for any updates on this type of shipping.

Wholesale:
If you think OKcollective candles or room sprays would be a good fit in your retail space, online shop or subscription box, please reach out to us by emailing hello@weareokcollective.com or complete the contact form. We'd love to hear from you!

Candle Care:
1. Keep the wick trimmed to 1/4".
2. We recommend burning the candles for at least 4 hours.
3. Soy candles should be burned until the melting pool reaches the edge of the container. This will help with an even burn each time. 
4. Keep out of reach of children and pets. Do not leave burning candles unattended.
5. Jars may become hot when burning.